Watersorb Return Policy
Water-sorb.com is a non-profit corporation. We strive
to deliver the best possible polymer at the lowest possible prices. We do
not charge a handling and packaging fee. We have calculated the most
economical method to ship our products using both US Mail and UPS. If an
order is received before noon central time M-Sat, the order is usually
shipped the same day.
Please allow additional time for 50 lb orders. A few customers have
changed their mind after placing an order, and called to cancel after
the order is shipped. Therefore, we must institute a
policy of charging for shipping and a 15% restocking fee for all
cancelled orders or returned product.
Delivery Terms
All products shipped
by Seller are shipped by UPS or USPS. Seller will only ship product to
areas where UPS or USPS provides delivery confirmation to the Buyer and
the Seller. Buyer agrees to accept UPS, or USPS delivery confirmation as
proof of delivery. Buyer agrees that no signature is required by Buyer
as delivery confirmation unless specific arraignments are made with
Seller. Additional Shipping and Service charges will be assessed for
this service. Buyer agrees that no
chargebacks will be made to Seller resulting from product ordered and
delivered to an incorrect address provided by the Buyer. Buyer agrees
than no chargeback will be made to Seller
upon proof of delivery confirmation by UPS or USPS to address provided
by Buyer at time of purchase. Buyer agrees to reimburse Seller for any
and all fees and assessments for any chargeback initiated by Buyer for
product delivered by Seller to confirmed address provided by Buyer at
time of purchase, and pay Seller a service fee for such chargeback.
Upon no circumstances is a signature required by Buyer as proof of
delivery confirmation unless Buyer specifically requests this special
service for an additional charge at time of purchase.
Definitions:
(1) "Seller" is
Watersorb, a non-profit corporation;
(2) "Buyer", any
person or entity purchasing product from Seller;
(3) "UPS", United
Parcel Service, a for profit corporation;
(4) "USPS", United
States Postal Service, an agency operated by the United States
Government;
(5) "Chargeback", a
payment dispute initiated by the card holder (Buyer) with their credit
card issuing bank.
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